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All Categories Troubleshooting I can't see the funnel on my store

I can't see the funnel on my store

  1. Visit your Appsell dashboard, check the funnels table and make sure you created a funnel.

  • Make sure that your funnel is activated.

    If your funnel is disabled, it won't be shown in the store and you will need to activate it by clicking the "active" switch:

S59N-SCR-20220226-cyv.png

Visit your store again and check if you see the funnel according to the page type you selected:

SFEX-SCR-20220226-d2g.png


  1. Make sure you didn't reach your credits limit.

    We show the funnels based on a monthly credits usage, according to your plan. If you reached the limit of your plan, the funnels won't be shown in your store.


  1. Make sure that you're testing the funnel with the triggers you selected for it.

    For example, if you created a cart page funnel that will be shown only when product X is added to the cart, then make sure that you add product X to the cart when testing.


  1. Test on Chrome browser, Incognito mode.

    1. Open the Chrome browser.

    2. At the top right, click More More and then New Incognito Window.

    3. A new window appears. In the top corner, check for the Incognito icon Incognito.

    You can also use a keyboard shortcut to open an Incognito window:

    • Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

    • Mac: Press ⌘ + Shift + n.


  1. Clear your browser's cache and cookies.

    google chrome: https://support.google.com/accounts/answer/32050?

    safari:

    https://9to5mac.com/2021/03/04/how-to-clear-mac-cache-history-cookies-browser/


Still can't see the funnel?

Contact our support here

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